Privacy Policy
Last Updated: January 15, 2026
Introduction
At Duskvale, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage our real estate rental services in Singapore. We are committed to handling your information with care and in full compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
For questions regarding this policy or our data practices, please contact us at [email protected].
Information We Collect
We collect personal data necessary to provide our property sourcing, assessment, and tenancy stewardship services. The types of information we collect include:
Personal Identification Information
- Full name and preferred form of address
- Email address and telephone number
- Current residential address (if applicable)
- Identification documents for verification purposes
Service-Related Information
- Property search preferences and requirements
- Budget parameters and financial information relevant to lease agreements
- Employment details and references when required by landlords
- Family composition and household needs for property matching
Technical Information
- IP address and browser information when you visit our website
- Cookie data (see our Cookie Policy for details)
- Communication records and correspondence with our advisors
We collect this information through direct interactions (consultations, forms, emails, phone calls), third-party sources (landlords, property managers), and automated technologies (website analytics).
How We Use Your Information
We use your personal data only for legitimate business purposes related to providing our services. Specific uses include:
Service Delivery
- Conducting property searches based on your specified criteria
- Coordinating property viewings and assessments
- Preparing condition assessment reports and documentation
- Managing ongoing tenancy stewardship and maintenance coordination
- Facilitating communication between you and landlords or property managers
Communication and Support
- Responding to your inquiries and providing customer support
- Sending service updates relevant to your engagement
- Conducting quarterly check-ins for stewardship clients
- Notifying you of lease milestones and renewal windows
Legal and Operational Requirements
- Complying with legal obligations under Singapore law
- Maintaining accurate records for regulatory purposes
- Protecting against fraud and ensuring service security
- Improving our services through aggregated, anonymized data analysis
We do not use your personal data for unsolicited marketing. Any service-related communications are directly connected to your active or past engagements with Duskvale.
Data Sharing and Disclosure
We maintain strict confidentiality regarding client information. Your data is shared only in the following limited circumstances:
With Your Consent
When you authorize us to share your information with landlords, property managers, or other parties involved in your property search or tenancy, we provide only the information necessary for that specific purpose.
Service Providers
We may share limited information with trusted third-party service providers who assist us in delivering our services, such as property inspection specialists, IT service providers, or secure document storage systems. These providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to Duskvale.
Legal Requirements
We may disclose your information when required by law, court order, or regulatory authority in Singapore. This includes compliance with the Personal Data Protection Act and responding to lawful requests from government agencies.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest using industry-standard protocols
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Secure document storage systems with multi-factor authentication
- Staff training on data protection obligations and confidentiality
- Incident response procedures for addressing potential data breaches
While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach that may affect your personal information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
Active Clients
Information is retained throughout the duration of our engagement and for two years following the completion of services, unless you are a tenancy stewardship client, in which case records are maintained throughout your lease term.
Inactive Records
After the retention period expires, personal data is securely deleted or anonymized, unless we are required to retain it for legal or regulatory purposes. Financial records are retained for seven years as required by Singapore tax regulations.
Assessment Reports
Condition assessment reports containing property-related data (not personal data) may be retained for reference purposes but are anonymized to remove client identification.
Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you. We will provide this information within 30 days of your request, subject to identity verification.
Right to Correction
If you believe any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
Right to Withdraw Consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Note that withdrawal may affect our ability to provide certain services.
Right to Data Portability
You may request that we provide your personal data in a structured, commonly used format for transfer to another service provider, where technically feasible.
Right to Restrict Processing
You may request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of information you have disputed.
To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request.
Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and analyze site usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
We use analytics tools to understand how visitors interact with our website. This data is aggregated and anonymized, and cannot be used to identify individual users.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, please do not provide any information through our website or services. If we become aware that we have collected personal data from a minor, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any material changes will be communicated to active clients via email, and the updated policy will be posted on our website with a revised "Last Updated" date.
Continued use of our services after changes take effect constitutes acceptance of the revised policy.
International Data Transfers
Your personal data is processed and stored in Singapore. If we need to transfer data outside Singapore for any reason (such as cloud storage providers), we ensure that appropriate safeguards are in place to protect your information in accordance with the PDPA.
Contact Information
If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights under the PDPA, please contact us:
Complaints and Disputes
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. If you remain unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.
PDPC Contact: www.pdpc.gov.sg